As our Policies are liable to change at any time, it is recommended that the customers go through the policy each time they enter the site to purchase. The company gathers navigational information about where visitors go on our website and information about the technical efficiencies of our website and service (i.e. time to connect and time to download pages). This information allows us to see which areas of our Company’s Website are most visited and helps us understand our customers better than before. This also helps us improve the quality of those sites which are lacking in some way or the other.
The moment the customer visits our site or sends e-mails to our contacts, the customer is communicating with our company electronically. It’s involuntary for the customers to receive our communications electronically. Our Company will communicate with the customer by e-mail or by posting notices on this site. Thus the customer agrees that all agreements, notices, disclosures and relevant communication satisfy and fulfill all legal requirements and are equivalent to any legal statement in writing.
YOU agree that eBook Writing Hub is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "…@ebookwritinghub.com" or/and any Toll-free number that is not mentioned on our website. ebookwritinghub.com should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via Toll-free number i.e. already mentioned on ebookwritinghub.com’s Website.
WHAT INFORMATION DO AUTHOR SOLUTIONS COMPANIES COLLECT?
When users visit our Web sites, there are two types of information that may be collected. The first type of information is known as “personally identifiable information.” In order to serve your needs and to provide improved products and services, we may from time to time request personal and private information, such as your name or company, address, contact information, education, interests, payment information when you place orders, survey information and/or other information. You may choose to provide this information at your option. Many areas of our site are accessible without providing any personally identifiable information. Personally identifiable information excludes any information you may choose to submit publicly, such as reviews, critiques, editorials, testimonials, documentaries, forum or blog discussions.
You may choose to place orders or to set up an account to obtain additional information or to order products and/or services. If you place an order or set up such an account, certain private information will be needed, such as your name or company, address, contact information and payment arrangements. We will maintain a history of orders and payments via your account for normal accounting and business purposes. eBook Writing Hub does not rent, sell or share personal information about you with other people or companies that are not our partners or affiliates.
If you choose not to provide private information to this Web site, alternate ordering and payment arrangements can be made by providing the necessary information via telephone, fax or mail, or via another standard method of communication. We may release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law, (2) enforce or apply the terms of any of our user agreements, or (3) protect the rights, property, or safety of Author Solutions and its affiliated companies, our users or others. We may release account information when we believe, in good faith, that such release is reasonably necessary to: Respond to subpoenas, court orders or legal process; to establish or exercise our legal rights; or defend against legal claims.
The second type of information is known as “non-personally identifiable information” and is collected upon each visit to our Web site. Our server automatically recognizes visitors’ domain names and Internet Protocol addresses (where possible). We also collect information and statistics about how visitors use the site. This information, which is collected and maintained in an anonymous, non-personal and composite form, allows us to improve the content of our Web site and facilitate market research.
DOES AUTHOR SOLUTIONS USE NON-PERSONALLY IDENTIFIABLE INFORMATION?
On occasion, we may provide non-personally identifiable information about our users, sales, traffic patterns, and related site information to reputable third-party vendors to help us understand this information better. However, these statistics will not include any personally identifiable information. Other than improving our Web site and providing our visitors with the best experience possible, we make no other use of this information.
When you visit a Web site, information may be stored in a file known as a "cookie." This file is stored on your computer and is used for future reference. If you revisit a Web site, the cookie allows that Web site to identify you as a returning guest and tailor your shopping experience to you.
Most Web browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your Web browser's help file to learn more about these functions. The information contained in our cookies is only used by Author Solutions. Your Web browser will not pass a cookie to a site other than the one that created it.
Author Solutions is committed to maintaining the privacy of your personally identifiable information, and will treat the privacy of your information with the same or greater security protections as we provide for our own private information. ASI Company Web Sites have industry-standard security measures in place to prevent the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we take reasonable steps to ensure the safety of all information. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, all employees are kept up to date on our security and privacy practices.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
YOUR CONSENT AND NOTIFICATION OF CHANGES
We provide guaranteed unlimited revision. Customers can ask us for unlimited free revisions without any additional charges provided that number of pages and topic remains the same. Should the number of pages exceed, appropriate charges would then be applicable. In order to receive free revision, customers are required to request for a revision within 20 days of the provided delivery date. However for book writing or any other reasonably large order, the timeline exceeds up to 120 days. If the revision request falls within these guidelines we will revise the order to meet the customer’s initial requirements free of charge. Once the above-mentioned timeline has passed it shall be assumed that the customer is satisfied.
Revision turnaround time as per urgency is as follows:
With our unlimited Revision and Amendment Policy , you may adjust your instructions (including your topic description, formatting style, etc) or add any additional instructions free of charge to fulfill your complete requirements with 100% satisfaction. In case of any duplicate charge due to processing error, failing to fulfill any of your requirements or if ebookwritinghub.com is not able to deliver your order as per the delivery policy, your complete order amount will be refunded. A 100% refund request can be submitted with in 5 days of the initial order processed. If you are not satisfied with any product or service provided by ebookwritinghub.com, within five days of your order completion, certain percentage based refund would be granted if we are unable to provide required service through our unlimited revision policy. If no refund request is received within five days after your order has been delivered, your satisfaction over the delivered order shall be assumed by both the parties.
1) The products and service we provide are for reference purpose only and are not intended to be put forward as finalized work and are to be used strictly for assistance purpose in writing your own papers.
2) Customer expressly understand and agree that their use of the services is at their sole risk and that the services are provided "as is" and "as available." In particular, the company, its subsidiaries and affiliates, and its licensors do not represent or warrant to customers that:
(a) Customer’s use of the services will meet their requirements,
(b) Customer’s use of the services will be uninterrupted, timely, secure or free from error,
(c) Any information obtained by customers as a result of their use of the services will be accurate or reliable
3) Any material downloaded or otherwise obtained through the use of the services is done at the customer’s own discretion and risk and that the customer will be solely responsible for any damage to their computer system or other device or loss of data that results from the download of any such material.
4) No advice or information, whether oral or written, obtained by the customers from the company or through or from the services shall create any warranty not expressly stated in the terms.
5) Our writers do their best to deliver every order at Premium Quality, at the desired deadline. However, if an order is required at a tough deadline, the order will not be covered by all our guarantees. In the event of our teams’ inability to satisfy all requirements at premium quality, we will address the customers’ concerns through revisions and amendments.
Means of Reaching the Company
The pathway to all communications, starting from the purchase to the delivery process to the completion of order, is done using any of the following methods:
> Toll Free number
> Live Chat
There are no other valid methods of communication.
Note: Use of stolen credit cards is strictly prohibited and is considered a serious crime. We work in close collaboration to fight cyber crime and make sure that all fraudulent orders are reported to the Federal and State Agencies.
If you are interested in our services and wish to avail of the video trailer services for your books, please contact us and provide us with the relevant details, and our team will get back to you with a quote without any charges.
We want to hear about your book idea, get to know you, and answer any questions you have about the ebook writing and editing process.